2022 Graduate IT Support Analyst null

OPPORTUNITY

The IT Junior Support Analyst's primary role is to monitor and manage all incoming support and help desk requests for the Information Technology Department. This includes providing a high level of support for troubleshooting and solving IT software and hardware issues and escalating/reassigning support calls to other IT staff as necessary. This will also include monitoring help desk calls after hours as required and assisting users remotely. Developing an excellent understanding of our Help Desk Software as the primary management tool including continually reviewing and updating the knowledge base component of this system. Also being responsible for setting up all new staff on the network, imaging SOE and MK applications and ensuring that staff that leave the firm are exited off the IT systems.

ABOUT YOU

• Qualification in IT or vendor certification is desirable but not required.
• Working technical knowledge of network and PC operating systems.
• General application support experience.
• Working technical knowledge of current network hardware, protocols, and standards.
• Hands-on hardware troubleshooting experience.
• Good understanding of the organization's goals and objectives.
• Knowledge of applicable data privacy practices and laws.
• General knowledge of Applications including MS Office365, Zendesk helpdesk software, Document Management Systems, PDFDocs, MS Teams video conference/collaboration tools
• Good understanding around configuration, using and supporting all types of mobile devices
• Previous Help Desk experience in a medium size corporate business environment is desirable but not required.

The successful applicant will be required to undertake and satisfy a National Police Records Check.

THE EXTRAS

There are many benefits that we offer to support our flexible, innovative and positive work environment. There are purchase leave options as well as recognition initiatives. We also offer a range of social, wellness, sporting and community-based activities. We are proud to offer genuine flexibility through our Flex+ program.

If all of the above sounds like you, we would love to hear from you. Click "Apply on employer site".