AU Sales Support/Customer Care Officer null

We’re looking for a Sales Support / Customer Care Officer to join our Signify team in Adelaide.  

Working for Signify means being creative and adaptive. Our culture of continuous learning and commitment to diversity and inclusion creates an environment that allows you to build your skills and career. Together, we’re transforming our industry.

As the world leader in lighting, we’re constantly ahead of the curve. Through our leadership in connected lighting and the Internet of Things, we’re breaking new grounds in data analytics, AI, and smart homes, offices, cities and more!

Signify is one of the few companies in the world to achieve carbon neutrality and our next sustainability goals are even bolder: doubling our positive impact on the environment and society by 2025.

As a Sales Support / Customer Care team member you’ll be responsible for all aspects of customer service, including phone/email enquiries, order entry, and project management for our South Australian and Northern Territory regions.

What you’ll do

• Supporting Sales professionals in responding to customer demands and requests.
• Day to day sales order processing & back-order management.
• Assisting customers via phone and online enquiries
• Project Management (estimating & expediting).
• Supporting interstate colleagues when required.

Your qualifications

• Good verbal & written communication skills
• Exceptional Customer Service Skills (Customer facing experience (sales desk or call centre))
• Order management experience is an advantage.
• Office suite skills (Outlook, Excel, Word)
• CRM/SAP experience a bonus, but not essential.
• Well organised with attention to detail
• Experience in a similar field of technology would be advantageous.
• The desire to learn and grow in a multinational organisation.

Our candidate profile is just a guide. We know that many talented people only apply for jobs when there is an exact match. If you don't fit all the criteria but believe this role is for you, we would very much like to hear from you.

What you’ll get in return

A great team environment, growth and learning opportunities, company discounts, flexibility in workspace.

We’re offering multiple opportunities for career development, like mentoring, coaching and stretch assignments, with strong international exposure for dynamic profiles. Learning is fundamental to our culture. Through continuous learning, we are transforming the industry. You have the chance to learn every day, acquire new skills and perspectives through customized online programs, and on-the-job experiences.

See #SignifyLife through the eyes of our employees!